Refund policy

Here's a revised version of your policy with:

  • ProBeam Kitchen branding.

  • support@probeamkitchen.com as the contact email (replace with your actual email if different).

  • A clear statement that refunds are not available except where a product is confirmed to be defective, damaged, or incorrectly supplied, in which case a full refund or replacement will be provided.

  • Language that is more professional while remaining consistent with applicable consumer protection laws.

ProBeam Kitchen Return & Refund Policy

At ProBeam Kitchen, we are committed to providing high-quality products. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We have a 30-day claims period. If you receive a defective, damaged, or incorrect product, you must notify us within 30 days of receiving your order.

To submit a claim, you must provide:

  • Your proof of purchase.

  • Photos or other evidence showing the issue with the product.

To start a claim, please contact us at support@probeamkitchen.com.

If your claim is approved, we will provide instructions on how to proceed. Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. Contact us as soon as possible if:

  • Your item is defective or faulty.

  • Your item arrives damaged.

  • You receive the wrong product.

Once we assess your claim and confirm that the product is defective, damaged upon arrival, or incorrectly supplied, we will, at our discretion, provide either:

  • A full refund to your original payment method, or

  • A replacement product at no additional cost.

No Refunds for Change of Mind

We do not accept returns, exchanges, or refunds for:

  • Change-of-mind purchases.

  • Incorrect product selection.

  • Products that are no longer wanted after delivery.

  • Orders placed by mistake.

Please ensure the product is suitable for your needs before completing your purchase.

Non-Returnable Items

The following items cannot be returned or refunded unless they are confirmed to be defective, damaged upon arrival, or incorrectly supplied:

  • Custom-made or personalized products.

  • Special-order items.

  • Sale or clearance items.

  • Gift cards.

  • Hazardous materials, flammable liquids, or gases.

  • Products that have been used, installed, modified, or damaged after delivery.

If you are unsure whether your item is eligible, please contact us before purchasing.

Exchanges

We only offer replacements when a product is confirmed to be defective, damaged upon arrival, or incorrectly supplied.

To request a replacement, contact us at support@probeamkitchen.com.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may have additional rights under applicable consumer protection laws, including the right to cancel or return your order within 14 days of receiving it, subject to legal requirements. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refund Policy

As a general policy, ProBeam Kitchen does not offer refunds for change-of-mind purchases, incorrect product selection, or products that are no longer wanted.

Refunds are only available if we confirm that a product is:

  • Defective or faulty.

  • Damaged during delivery.

  • Incorrectly supplied.

If your claim is approved, a full refund will be issued to your original payment method. Refunds are typically processed within 10 business days after approval, although your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@probeamkitchen.com.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a product issue, please contact us:

Email: support@probeamkitchen.com

One important point: if ProBeam Kitchen sells to customers in Australia, the EU, the UK, or other regions with mandatory consumer protection laws, your policy should not override those statutory rights. Even with a "no refunds" policy, customers may still be legally entitled to remedies (including refunds, replacements, or repairs) where required by applicable consumer law. Including a sentence such as "This policy does not limit your rights under applicable consumer protection laws" is generally recommended.